Companies and private and public organizations which meet their financial, social and ethical goals over the long term are often those which give priority to :

	managing change
	preventing crises… just as much as solving them
	eliminating dysfunctions
	creating links and interfaces between divisions or their component parts, in order to enable consistent and coordinated progress towards achieving group goals and meeting the key demands of the units within the group.

In the daily struggle against regional, national or global competition, where terms like delocalization and outsourcing are on everyone’s lips, vital questions such as:

	How to increase the customer base and cement loyalty – without increasing costs ?
	How to increase the added value of client service and/or optimize the sales force ?
	How to innovate ?

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